Shipping policy

1. Order Processing & Dispatch
Orders are prepared and dispatched within 1–3 business days to minimise waiting time and ensure prompt delivery.

2. International Shipping & Delivery Timeline
Standard international shipping generally takes 7–14 business days, with transit times varying depending on your destination. If you need faster delivery, you may select expedited shipping at checkout.

3. Shipping Rates & Transparency
Shipping costs are calculated in real time according to your order weight and delivery destination. The final shipping charge will be clearly shown at checkout, with no hidden fees.

4. Customs Duties & Import Taxes
International parcels may be subject to customs duties and import taxes set by your local customs authority. All such charges are the responsibility of the recipient. We advise reviewing your local import regulations prior to placing an order to avoid unforeseen expenses.

5. Packaging & Shipping Protection
We utilise sturdy, shock-resistant packaging materials to protect goods during transit.
Optional shipping insurance is available at checkout for high-value orders for extra protection and peace of mind.

6. Delivery Inspection & After-Sales Support
Please inspect the outer packaging upon receipt. If you spot damage, leakage or heavy deformation, take photos, reject the parcel and contact us straight away.
Should manufacturing defects be discovered after you sign for delivery, please notify our customer support within 48 hours. We will investigate the issue and arrange returns, exchanges or other suitable resolutions.

7. Customer Support
Our support team is ready to help with any enquiries regarding shipping, customs or delivery progress. Feel free to contact us for timely assistance.

Thank you for shopping with us. We continuously optimise our logistics to bring you a faster, safer and hassle-free shopping experience.